Freight Info

LIMITED FREE SHIPPING PROMOTION
SIMPLY SPEND $120 WITH YOUR PURCHASE AND ENTER "INTRO"
AT CHECKOUT TO RECEIVE FREE SHIPPING.
OFFER VALID FOR DELIVERY WITHIN AUSTRALIA*




Delivery & Payment Information

When you shop with The Natural City, we always make sure that you receive your parcel in the most timely fashion.
We are currently using two parcel delivery providers - Australia Post and Fastway courier.  By utilizing these two services, it enables us to dispatch your parcel from 3 different delivery run daily. Any Brisbane Metro order is delivered using Fastway Courier unless the delivery address is PO Box.  Please indicate in special delivery instruction if you wish to have your parcel sent via Australia Post for Brisbane Metro. All other areas outside is normally delivered Australia Post.  Parcels are fully insured from damages or loss in transit.

   
Freight Charge Table

$6.95 for Brisbane Metro with Postcode between 4000 ~ 4200 under 20kilos
FREE SHIPPING FOR ALL ORDERS OVER $100 for Brisbane Metro between 4000 ~4200, 4300~4301,4500~4509
FREE SHIPPING FOR ALL ORDERS OVER $200 for Australia Wide delivery

$9.95 flat for all around Australia up to 1.5kilos Net
$1.20 will be applied for every additional kilo after 1.5kilos
International freight will be calculated separately and added to the total. Customers will be notified via emails before the order is dispatched.
Please note all uninsured articles don't come with a tracking number. Please consider taking optional insurance if you wish to have your parcel sent with a tracking number.

Estimated Delivery Time

All orders received by 12pm Monday to Friday (excluding public holidays) will be sent the same day with Australia Post or Fastway (provided all products are in stock). Please ring 07 33760003 if your order is urgent
For delivery times please check the Australia Post website www.AusPost.com.au. Here is a rough estimate. However, this may vary due to unexpected circumstances from Australia Post.

Delivery Timeframes*

Estimated Delivery Times within Australia (when all items are in stock)

Delivery within Brisbane Metropolitan Area Next working day
Delivery to regional areas in Queensland 1-3 working days
Delivery to Sydney or Melbourne 3-4 working days
Delivery to other capital cities 3-5 working days
To Western Australia or Northern Territories 7-10 working days


Please note it may take up to 10 working days to be delivered to addresses in Western Australia

Additional Delivery Information

The Natural City uses  Australia Post and Fastway for deliveries within Australia.

It is recommended to provide a work address for delivery if no one is home during business hours. Please be sure to include the business name in the address information if you are sending to a work address.

If you are not at the specified delivery address to receive the parcel, a card will be left advising you that delivery was attempted. Sometimes cards get accidentally discarded, so if you believe your parcel should have arrived  please use our online tracking system located below to assist in the location of your order.

Please Note - All orders must be signed for by signature of addressee or responsible person .
SPECIAL INSTRUCTION: Customers wishing to have their parcels left at their premises without signature please indicate in "SPECIAL INSTRUCTION" section when placing the order. Please be aware that The Natural City Supplement & Vitamins Online will not be responsible if the parcel gets lost as the result of  SPECIAL INSTRUCTIONS.



Payments Accepted
  • Visa
  • MasterCard
  • Amex & Diners
  • Bank to Bank transfer

You can make payment for your discount supplements and vitamins, securely, by using Visa or MasterCard instantly through the website. We do not store any
credit card details and all transactions are 100% private. We use the trusted E-gateway as our third party payment gateway for all of your Supplements & Vitmamin Orders. 
After receiving your order it is instantly picked from the shelf, packed and labelled ready for dispatch.
Remember, if you order by 2pm Monday to Friday your order will be dispatched the same day! We prode ourselves on our efficiency. Why wait?

If you'd prefer to pay by transferring funds directly from your bank account, please select the "Bank to Bank Transfer" option at
checkout. Your order will be placed and packed, a confirmation email will be sent to you containing all the
The Natural City account details and as soon as the funds appear in our account we'll release your order for shipping.
Please make sure to include either your name or order number when you transfer the fund.

Depending on your bank, this option can take anywhere from 2-5 days before we receive the funds. If you're in a hurry for your
products then paying by credit card with options of Visa ,MasterCard, Amex and Diners will be the quickest way as your order will be
dispatched the same day*.

All payments for orders that are received through The Natural City in Australian Dollars.

Returns Policy

For any reason if you have received an item which is different to what you ordered, please contact us immediately and we will organise the correct product to be sent to you.  We can accept any return if it is incorrectly ordered by you. Customers who have experienced allergic reactions to a product should speak to our customer service consultant before returning the product.

What is the process involved in returning an incorrectly sent product?

  1. Do not open the product
  2. Contact The Natural City on 07 3376 0003 or via email info@naturalcity.com.au
  3. Upon authorisation from a Customer Service Consultant, you will be given a reply paid address to return your product to. 
  4. We will dispatch the correct product to you whilst we ask you to return the incorrect item back to us.

* Please note - Please be sure to carefully package returned goods sent back to us in the post, items that are returned damaged
cannot be refunded.